"Bhai 70-80 lakh tak ka budget hai" — this is a completely normal WhatsApp message from a completely normal buyer. It's also a message that breaks a lot of chatbots, because it isn't Hindi, and it isn't English. It's how people actually type.
Code-switching is the default, not the exception
Most real estate conversations in Indian cities move fluidly between English and Hindi, often within the same sentence — a habit linguists call code-switching, and one that's completely normal in everyday WhatsApp use. A buyer might ask about a property in English, describe their budget in Hindi, and confirm a site visit time back in English, all in one thread.
A chatbot built only for clean English, with Hindi as an afterthought, will misread or fumble a large share of real conversations — not because the buyer did anything unusual, but because that's simply how people write.
Why this matters more in real estate than most categories
Property is an emotional, high-stakes purchase. Buyers want to feel understood, not like they're filling out a form. A bot that replies in stiff, formal Hindi when the buyer wrote casually, or that ignores half a mixed-language sentence, reads as robotic in exactly the moment a buyer is deciding whether to trust the agent behind it.
What 'matching the client' actually looks like
The bar isn't translation — it's mirroring. If a buyer writes in English, the reply should be in English. If they switch to Hindi mid-thread, the reply should switch too, without the buyer having to notice or adjust. That's the standard Vaxyro is built around: short, WhatsApp-length replies that follow the client's own language, not the other way around.
Done well, a buyer shouldn't be able to tell they're mid-conversation with an assistant rather than the agent's junior team member — which is exactly the point.